DISCLAIMER:

This information is provided without any guarantee of performance or suitability for any particular purpose.  Use at your own risk, your mileage may vary.

Dialing problems...?

Your phone system has been running perfectly for weeks, months, perhaps years (yes, when TekOps installs systems our customers frequently enjoy multi-year uptimes) but all of a sudden you can't seem to dial out.  Randomly, extensions through your enterprise, work where others do not.  When dialing an extension you receive a fast-busy but the extension is connected and registered.  In fact, all of the extensions are connected and registered.

A SOLUTION...

Most likely, what has happend is one of the internal call routing programs has failed due to a network related issue.  When this happens there is no warning, no alert.  Your Fonality system does not actually monitor this process (and it should).  Contact us.  We can help.  If we can access your system remotely we can restart the process for you.  Better, we can install a piece of software we've written that will automatically restart it if it crashes.

Call Now:  702-933-6275

Note, if you are a fonality reseller we host Fonality's dealer/reseller technical forum on our listserv.  Please contact your technical services team at fonality or us in order to sign up.  We have years of archives on VoIP PBX issues for asterisk, pbxtra, and trixbox and we are a regular contributor to the forum